Returns, Exchanges, and Shipping Policy
At J&S Clothing and Accessories, we value your satisfaction and aim to provide a seamless shopping experience.
To ensure clarity and transparency, please take a moment to review our returns, exchanges, and shipping policies below:
1. Refunds: We offer refunds only in cases where an error occurred on our end or if the product exhibits a manufacturing defect. We will process refunds using the original payment method.
2. Exchanges: We gladly accept exchanges for products within 7 working days from the date of purchase. To qualify for an exchange, please return the item in its original packaging with the label intact. Kindly ensure that the items remain unwashed and unused.
3. Courier Cost for Exchanges: Customers are responsible for the cost of the courier service for exchanges. Trusted options include Pudo The Courier Guy, Pep Paxi, or the courier service of your choice.
4. Initiating an Exchange: To initiate an exchange, follow these steps:
- Inform us of your intention to exchange by calling 076 137 2869 or emailing shop@jscreations.co.za.
- Securely package the item, including a note with your name, order number, and reason for exchange.
5. Return Options: Several options are available for returning products:
- Use Pudo The Courier Guy, Vryheid, 3100.
- Opt for Pep Paxi, Vryheid, 3100.
- Arrange a door-to-door courier service of your preference, to J&S Creations Shop, located next to Romans Pizza, C/O Utrecht and President Street, Pick n Pay Centre, Vryheid, 3100.
- Personally return items to J&S Creations Shop, located next to Romans Pizza, C/O Utrecht and President Street, Pick n Pay Centre, Vryheid, 3100.
6. Processing Time: Upon receiving your returned item, we will inspect it and process the exchange promptly. Please allow a maximum of 7 working days for us to finalise the exchange process.
7. Upon receiving payment, we will dispatch your order within 3 working days. We aim to get your purchase to you as quickly as possible.
Kindly note that exchanges can only be processed when you return the item in its original condition, complete with intact packaging and label. Items that are used, washed, or damaged won’t be eligible for exchange.
Should you have any queries or concerns regarding the Returns, Exchanges, and Shipping Policy, do not hesitate to reach out. Your contentment is our priority, and we are committed to assisting you throughout the process.
Thank you for choosing J&S Clothing and Accessories!